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Informal Learning Flow is a content hub started by Jay Cross that collects and organizes the best information on the web around informal learning. We hope this will help you find good stuff, learn and stay current. |
824 Articles match "2008","customers"
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The Latest from Informal Learning Flow
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Join Charlie Rose, Ron Conway, Jack Dorsey And Lots Of Others At TechCrunch Disrupt
Ron was recently named #6 in Forbes Magazine Midas list of top “deal-makers” in 2008 and is actively involved in numerous philanthropic endeavors. Software engineer Jack Dorsey is the Co-Founder of Twitter, and was the CEO until October 2008. Until 2008 Brad served as SVP of Communications & Communities at Yahoo, which includes the world’s most popular webmail product, Yahoo Mail, Messenger and Groups. We are just starting to announce the first speakers at the upcoming TechCrunch Disrupt conference in New York City on May 24 – 26 .
TechCrunch Disrupt is a three-day,
TechCrunch
- Monday, March 15, 2010
Are You Catering to your Customers' Anxieties?
One of the most important things that executives forget when they craft their service model is the need to address customers' anxieties. Since the financial crisis of September 2008, many people have been scared to invest. Between the end of September 2007 and early December 2008 retirement accounts alone lost nearly $2.8 This post was co-authored with Anand Rao and Jamie Yoder
In today's grim environment, this is more important than ever for all companies but especially for financial services firms.
HarvardBusiness.org
- Thursday, March 11, 2010
Is the iPhone Still More Personal than Professional?
Ever since Apple licensed Microsoft's ActiveSync technology for full Microsoft Exchange support back in spring 2008, the Apple smartphone has been slowly gaining ground in the corporate world. In April of last year, for example, Forrester Research presented case studies on three major corporations that had deployed thousands of devices to their customers. Specifically, he estimated that According to recent data analysis from mobile analytics firm Localytics , iPhone application usage peaks in the evenings and on weekends and is much lower during the hours of a typical business day.
ReadWriteWeb
- Thursday, March 11, 2010
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The Best from Informal Learning Flow
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Web 2.0 Predictions for 2008
In this way, 2008 will continue to be a fascinating year as we see what history's largest ever business laboratory and incubator will turn out for us. Here's my take on what we will see happen in 2008 in the Web 2.0 Predictions for 2008 Open APIs finally go beyond free as successful business models emerge. It's the first work day of the new year and I thought I'd take some time to offer up my predictions for what will happen on the leading edge of the Internet this year. 2007 saw Web 2.0 -- defined here as the pervasive two-way Web used for
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The Social Graph: Issues and Strategies in 2008
Despite riding several waves of hype, it's now clear that the social networking space will only get hotter in 2008 according to most watchers. Social software has come fully into its own as of 2008 -- for all appearances permanently -- and understanding the reasons for this rapid rise as well as figuring out how to leverage it best is the job of everyone who wants to make the most of the Web 2.0 Hovering over nodes One of the hottest topics in the online world in the last couple of years has been the growth of social networking services such as Facebook and MySpace , as well as the addition of a social element to existing user experiences.
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Becoming a Customer Experience-Driven Business
2008 was the year I decided to no longer care about my frequent flyer miles on United. In Forrester Research's Customer Experience Index 2008 , Southwest is the only airline to rank in the top 25, whereas American, Delta, Northwest and, yes, United, sit in the bottom 25. Because customer experience is an organizational mindset. I've been Premier for about 5-6 years, and after finally reaching Premier Executive (having flown 50,000 miles on United in 2007), the only perk seemed to be exit row seating. After being charged $150 to change a ticket, and treated as
HarvardBusiness.org
- Wednesday, February 4, 2009
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The Best Way to Understand Your Customers
Recently, Sprint Nextel announced that in Q4 2008 , they lost 1.3 million customers. Forrester's 2008 Customer Experience Index suggests a reason. It's in difficult economic times that customer experience matters most -- you don't want to make it even easier for your customers to walk away because they've been so frustrated working with you.
It's tempting to blame the recession, but then how do you explain AT&T Wireless gaining 2.1 million subscribers, and Verizon gaining 1.4
HarvardBusiness.org
- Friday, March 6, 2009
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Groupon's Four Keys to Customer Interaction
First started in November of 2008, they now have 80 employees, and 675,000 email subscribers growing at 40-50% per month. How are they gaining customers at such a rate?
see four key lessons that every company can learn from Groupon's winning approach with customers:
There is an interesting experiment happening on the web. The e-coupon site Groupon.com offers one deal a day in sixteen cities across the USA.
HarvardBusiness.org
- Monday, September 14, 2009
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The Three-Minute Rule
At our venture capital firm, Cue Ball , we are pretty maniacal about understanding customers. We encourage our portfolio company CEOs to dive deep — very deep — and learn about their customers along every possible dimension. My Partner, Dick Harrington, and developed a customer-driven approach and capability set that we put in place at Thomson which ultimately was a key driver of the company's transformation into a global media and information powerhouse. We wrote about this in a 2008 HBR article, Transforming Strategy One Customer at a Time .
HarvardBusiness.org
- Friday, January 22, 2010
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The Future of Online Learning: Ten Years On
Verizon, 2008) And while satellite internet did not revolutionize internet access, the spread of Wi-Fi and other wireless technologies created an essentially mobile internet, with Wi-Max, a long-range broadband wireless internet standard, poised to greatly extend that in the future. Ericsson Computer Science Laboratory, 2008) These systems manage the interface between the operating system – whether it be Apple, Windows or Linux – and the underlying hardware, thus allowing the same system to be run on varying hardware configurations. An MS-Word version of this essay is available at http://www.downes.ca/files/future2008.doc
Half an Hour
- Sunday, November 16, 2008
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Why Non-Profits Are So Good at Social Media
Online community and social media are hot areas for business these days, as companies recognize the Internet's potential to deepen customer relationships , share knowledge and strengthen teams . NGO-run online communities and social media presences offered nonprofits a new way of stoking and harnessing their members' loyalty and passion; and in their many successes, businesses can find key lessons for using social media to enhance customer relationships, too:
In the nonprofit sector, relationships have always been the key currency: the relationships with the members, donors and supporters that NGOs depend on for volunteer labor, financial support and advocacy muscle.
HarvardBusiness.org
- Tuesday, June 16, 2009
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The Social Data Revolution(s)
In 2009, more data will be generated by individuals than in the entire history of mankind through 2008. As a result, people have elevated their expectations for good, healthy customer relationships and exchanges. With the advent of the web, firms pondered whether it might be worth saving the vast amounts of data that customers were generating through their clicks and searches. Information overload is more serious than ever. What are the implications for marketing?
HarvardBusiness.org
- Wednesday, May 20, 2009
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Ten Aspects of Web 2.0 Strategy That Every CTO and CIO Should Know
However, the ideas have had staying power and have also largely been validated; there are now fundamentally different and very powerful new models for engaging with customers, designing our products, and applying technology in general to our business that are proven and have growing bodies of knowledge. Instead the discussion should be focused more around strategies such as harnessing millions of customers over the network to co-create products through peer production, engaging in mass customer self-service, customer communities , and open supply chains to thousands of ad hoc partners
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