Informal Learning Flow is a content hub started by Jay Cross that collects and organizes the best information on the web around informal learning. We hope this will help you find good stuff, learn and stay current.

132 Articles match "Case Study","customers"

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Got Budget? Virtualization as Poster Child for Less Meetings
NewScale has customers like McKesson and Charles Schwab and competitors like HP, IBM, Tivoli. The company has been growing its customer base and helping stable-state enterprises to leverage Service Management. We tracked the use case at McKesson, where the company landed at the service desk in the cloud as a means to the end in their journey to build a low-impact budget process . McKesson is a global health care leader that has 26 operating companies. The centrial IT group had the vision to automate "the last mile" of IT planning, the budget approval process.
ReadWriteWeb - Thursday, March 18, 2010
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5 Ways Netflix Could Have Avoided an Ugly User Backlash
Netflix offers a case study in how not to implement a major redesign. customers onto the service. But good Web designers know that's not the case--it's relatively straightforward to create a good design that offers infinite amounts of data at a single click. Moreover, you can programmatically provide users with customized pages showing what they actually want. Here's what you can learn from their mistakes. A
Fast Company - Tuesday, March 16, 2010
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Is the iPhone Still More Personal than Professional?
In the Localytics study, which mined U.S. And neither of those items, obviously, were tracked in the Localytics study. In April of last year, for example, Forrester Research presented case studies on three major corporations that had deployed thousands of devices to their customers. According to recent data analysis from mobile analytics firm Localytics , iPhone application usage peaks in the evenings and on weekends and is much lower during the hours of a typical business day. From this, the firm concludes that the iPhone is still primarily a personal gadget
ReadWriteWeb - Thursday, March 11, 2010
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  • Twitter Drives Traffic, Sales: A Case Study
    They rely mostly on word-of-mouth advertising and have just two people who do marketing (one of whom is devoted to SEO); almost everyone else provides customer service. Back in December, Dell reported that offers from its Dell Outlet Twitter account had led to more than $1 million in revenue . A
    OReilly Radar - Thursday, February 19, 2009
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  • Smart.fm: Developing a Great Experience
    They select a goal and begin studying it with the learning game Alexa described earlier . In addition, the user’s study progress needs to be synced back to the Smart.fm What if the user studied that same goal, or another one in the mean time… download that progress and figure out the user’s total progress across all goals. Part of the Smart.fm iPhone App Story
    Adaptive Path - Thursday, October 29, 2009
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  • Yay, PayCycle!
    Expectations – Customers were unable to accurately predict the amount of time it would take to complete the set up process. To support these customers, we focused on ways to set expectations, help them gather materials, and break the work up into more manageable chunks While it’s hard to deliver “easy” in the context of payroll set up, the new process provides insight into how much further customers have to go, and rewards them with encouragement Ever wondered where your paycheck comes from? I
    Adaptive Path - Wednesday, December 10, 2008
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  • Paperboy 2.0: Using the Cloud to Get Paid for Application and Content Subscriptions
    So, the question becomes: Is there a way a content or application provider get a handle on all of their customers across different channels in an easy way through a cloud offering that can be connected to the different form factors that applications are delivered into. One benefit for on-demand companies is that they can maximize their back-office functionality with a platform like Aria, which integrates billing, customer management, and marketing tools into a single, on-demand application. For content and application developers there is more opportunity than ever to monetize subscriptions.
    ReadWriteWeb - Wednesday, February 10, 2010
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  • The Layoff
    Pop" Astrigo believed that to provide great customer service, the company had to treat employees well. They hurt morale and customer service. The company has enough money in the bank to buy a little time to study alternatives. Sushil’s suggestion about spreading the pain over the entire workforce might be "Why aren't layoffs taught as a subject at business school?" Robin Astrigo asked himself. "Boards
    HarvardBusiness.org - Thursday, February 19, 2009
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  • Want to Understand Your Customers? Go Pyscho.
    Customer research tends to be demographically-biased in its design. But it is time for us to go a little psycho on customers — psychographic, that is. So why is it that we so often look at detailed website usage or customer data along impersonal demographic dimensions like age and gender? Similarly, for customers to When it comes to purchasing behavior, it is obvious that personalities matter. While useful, those characteristics don't describe attitudinal trends which may be more important — and need to be a critical complement to other data.
    HarvardBusiness.org - Thursday, May 28, 2009
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  • C'mon, Bank, Talk to Me!
    Don't they know that their customers are in a very different mindset than they were before Wall Street went south? As coincidence would have it, the June HBR Case Study focuses on a bank's communications problem. The chief customer argues that the bank should mount a "Thank You" campaign, showing customers that they are both grateful and responsible. A few weeks ago, I transferred my money from a ubiqutious Northeast bank to a small regional outfit that caters to small businesses and non-profits. Of course, the small one isn't quite as convenient, and I'll
    HarvardBusiness.org - Tuesday, May 26, 2009
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  • Why the Starbucks "15th Ave" Store Is Doomed to Fail
    For those further interested in retail experience design, Adaptive Path recently published a detailed case study of work we did with Mission Bicycles , a boutique fixed-gear bicycle retailer in San Francisco.) ...Tags: Tags: Branding Customers Starbuck Late last week, Starbucks opened a new coffeehouse. Considering they have around 15,000 outlets, this might not seem like news.
    HarvardBusiness.org - Tuesday, July 28, 2009
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  • More for Less for More: How to Disrupt in the Age of Scarcity
    How will leaders in Western firms respond to the increasing frugality of customers who are used to getting what they want (in the west) or consumers who are constantly aspiring for more (in the east and south) while at the same time contending with constrained resources? More for More , the current approach taken by most Western firms, charges customers a hefty premium for often over-engineered products. The "S" word was on the lips of all CEOs and politicians attending the World Economic Forum at Davos last month. No, it wasn't "stimulus" — as global leaders looked beyond
    HarvardBusiness.org - Monday, February 22, 2010
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  • Pacifica Perfume – A Fragrant Case Study
    Pacifica product viability/niche – Not with repeat customers; last minute gift idea Tags: Uncategorized Anvil Bad Experiences branding business case study Egyptian Bergamot Rose focus group Hawaiian Ruby Guava Lotus Garden Butter Malibu Lemon Oregon pacifica pacifica fragrances pacifica perfume packaging Pikake Portland positioning Product Sandalwood Sandalwood Perfume se Just under a year ago, I was contacted by Pacifica , a fragrance company specializing in perfumes, soaps, candles and body butters. Pacifica was interested in our search engine and social media marketing
    Lockergnome Blog Network - Thursday, January 28, 2010
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