Informal Learning Flow is a content hub started by Jay Cross that collects and organizes the best information on the web around informal learning. We hope this will help you find good stuff, learn and stay current.

19 Articles match "customers","Doc Searls"

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The Internet in 2020 - What the Experts Predict
More people are reading and writing, and in more ways, for more readers and other writers, than ever before , and the sum of all of it goes up every day." - Doc Searls , co? the biometric identifiers of their customers." - Marc Rotenberg , executive director, Electronic Privacy Information Center " Most experts agree that Google won't make us stupid. Indeed, 76% of technology stakeholders and critics interviewed by the Pew Research Center's Internet & American Life Project and the Imagining the Internet Center at Elon University believe that the Internet and search
ReadWriteWeb - Friday, February 19, 2010
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My talk at the Canadian Marketing Association: Markets are networks
As Doc Searls said, markets are conversations. But, Doc said something else that I think is just as brilliant: “There’s no market for messages.” The customer’s interest in a product often are not aligned with the company’s interest in selling it to her. The customer’s interests are complex I gave a keynote at the Canadian Marketing Association ’s Marketing Week conference in Toronto a couple of days ago. It was a new talk, and I tried to structure it carefully.
Joho the Blog - Friday, November 13, 2009
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Vendor Relationship Management workshop
This kind of data mining is the modern companion to Customer Relations Management, Management, which is the science of understanding customers and trying to ultimately the control lies with the vendor, not the customer. Doc Searls . Several Nobody knows you as well as you do. Or do they?
OReilly Radar - Wednesday, October 14, 2009
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  • [berkman] Doc Searls
    Doc Searls is giving a Berkman lunch called “The Intention Economy.” Customers are unhappy. "Comcast Or, customer loyalty cards that are the Green Stamps of our time. "They Doc would like to be able to give to support particular programs. 8221; [ Note: I'm live-blogging, missing points, paraphrasing badly, making spellping errors, etc. He begins by talking about some problems.
    Joho the Blog - Tuesday, March 24, 2009
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  • Vendor Relationship Management workshop
    This kind of data mining is the modern companion to Customer Relations Management, Management, which is the science of understanding customers and trying to ultimately the control lies with the vendor, not the customer. Doc Searls . Several Nobody knows you as well as you do. Or do they?
    OReilly Radar - Wednesday, October 14, 2009
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  • How Facebook Could Create a Revolution, Do Good, and Make Billions
    Provide a compelling value proposition to paying customers. One revolutionary who has been banging his drum for over a decade is Doc Searls. For many years, Doc Searls has been promoting a radical alternative that he calls vendor relationship management (VRM). Mark Zuckerberg, meet Doc Searls. Great bruising battles between powerful antagonists is good for media. It "sells papers," as we used to say, or "generates clicks", as we now say.
    ReadWriteWeb - Friday, June 26, 2009
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  • Silos End
    Doc Searls @dsearls For evidence, look no farther than two of the most annoying developments in the history of business: 1) loyalty cards; and 2) the outsourcing of customer service to customers themselves. Every one of these programs acts as if “belonging” to a vendor is a desirable state — that customers are actually okay with being “acquired”, “locked-in” and “owned” like slaves. Thanks to Keith McArthur for clueing me in on Cluetrainplus10 , in which folks comment on each of Cluetrain’s 95 theses, on roughly the 10th anniversary of the day Cluetrain went up on the Web. (It
    Doc Searls Weblog - Friday, May 1, 2009
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  • Evening Beer Notes
    Sez Dave, Doc Searls likes to say that markets are conversations, but people are conversations too. 8221; Feeling cared for, Comcast customers? Doc Searls calls this Vendor Relationship Management (VRM). Others refer to it as Customer Relationship Management (CRM). I’m bummed that I’m drinking a beer on the deck here in Santa Barbara while Dave is in Cambridge . Would have enjoyed having coffee with him this morning.
    Doc Searls Weblog - Thursday, April 16, 2009
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  • August Informal Learning Hot List
    User driven service bingo - Doc Searls Weblog , August 10, 2009 How Can Tech Companies Make Customer Service Scale? , Informal Learning takes place in the context of work and life. Learnscaping — taking a systems view of learning in an organization — necessarily addresses a broad array of topics and disciplines. Hence, the articles and posts from Informal
    Informal Learning - Friday, August 28, 2009
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  • My talk at the Canadian Marketing Association: Markets are networks
    As Doc Searls said, markets are conversations. But, Doc said something else that I think is just as brilliant: “There’s no market for messages.” The customer’s interest in a product often are not aligned with the company’s interest in selling it to her. The customer’s interests are complex I gave a keynote at the Canadian Marketing Association ’s Marketing Week conference in Toronto a couple of days ago. It was a new talk, and I tried to structure it carefully.
    Joho the Blog - Friday, November 13, 2009
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  • Four Realistic Things You Should Know on International Data Privacy Day
    Harvard and Cluetrain co-author Doc Searls are working on a project called VRM, or Vendor Relationship Management. It's the flip side of CRM, Customer Relationship Management. Today is being observed as the second annual International Data Privacy Day by the United States government, Canada, 27 European countries and a number of big corporations, including Yahoo! and Intel.
    ReadWriteWeb - Wednesday, January 28, 2009
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  • How One iPhone App Could Save Public Radio
    Even more interesting is the project's collaboration with Cluetrain Manifesto co-author Doc Searls. Searls is at Harvard's Berkman Center now, developing a framework for what's being called Vendor Relationship Management (VRM) - a customer-based response to the business paradigm of Customer Relationship Management (CRM). Some newspapers scrambling to survive the internet condemn websites like Google News and the Huffington Post. Aggregators , they say, need to pay for the right to point to a newspaper's site.
    ReadWriteWeb - Monday, July 20, 2009
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  • Whose learning are you responsible for?
    It’s the logic of the supply chain: Since inefficient links get passed along to the customer, companies must optimize the performance of the chain. Doc Searls, co-author of the manifesto, amended that to “markets are relationships.” And that applies to customer relationships as well. CLO Magazine, October 2009 Whose Learning Are You Responsible For?
    Internet Time - Monday, October 12, 2009
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