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246 Articles match "customers","IBM"

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Smart IBM Software Could Rescue You From Dumb Call Center Hell
IBM has developed new software that uses advanced analytics in an attempt to improve customer satisfaction with call centers. RAMP, or Realtime Analytics Matching Platform, brings two sets of data--that of the caller and that of the customer service representative--and, once it has identified what the client is phoning about, hooks them up with the right person for the job. At the same time, RAMP starts to work out when the "optimal The key to all of this is the "matching engine" developed by the firm's Global Business Services consultants. The software starts working the
Fast Company - Thursday, March 18, 2010
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Google Apps Offers Migration for Microsoft Exchange
Last July, Google Apps began offering migration from IBM's Lotus Notes. Through Google Apps, a customer enters their Microsoft Exchange user name and what it calls "two-legged OAuth," consisting of a consumer user key and a consumer "secret". Google Apps is offering migration for Microsoft Exchange. The service is free with Google Apps Premiere or Google Apps Education.
ReadWriteWeb - Wednesday, March 17, 2010
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4 Technology Partners And What They Say About the IBM Cloud
The IBM Cloud is a prototype of the ecosystem we expect to see emerge in the world of cloud services. It has the flavor of other platform environments, with the primary goal of integrating IBM with third-party applications to serve developers and end customers. But what is the importance of these third-party applications and what do they say about the future of IBM Cloud? It is the partners that tie into the larger ecosystems, often existing on multiple platforms. The healthy platforms will resemble coral reefs in which the partners are important to the
ReadWriteWeb - Tuesday, March 16, 2010
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  • Better Customer Service Through Transparency, Tribes, and Talent
    I confess that I have a warm spot in my heart for customer service operations. years when she and I were on the customer service phones at the Polaroid Corporation. As an old phone jockey, it is apparent to me that the world of customer service is transforming. When they can, firms let customers roll their own. It is probably because I met my wife of 29.5 If we look back at history, we can see that the central tendency of consumer businesses is to move more and more function to the end consumer and to provide them more visibility to the availability of the product
    HarvardBusiness.org - Tuesday, December 22, 2009
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  • Let Your Customers Persuade Themselves
    Better yet, which type is your best customer? When I'm surprised that IBM , with its strong cloud computing infrastructure and " Smarter Planet " campaign, hasn't done more of this. Then again, IBM is a classic "sales" culture rather than one empowering customers to convince themselves. Whether you're While working at MIT's Media Lab , "Demo or Die" not "Publish or Perish," was our academic motto. I quickly observed that we basically produced two kinds of demos. The
    HarvardBusiness.org - Friday, January 22, 2010
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  • IBM Files Patent For Geek Couch Potato Dream: A TV Remote That Tweets
    Slouchers on Twitter (you know who you are), take note: IBM is apparently working on technology that would enable you to blog or tweet straight from the remote control of your TV. Upon the viewer wishing to send a blog posting to a blog, the viewer determines whether a tag to be included in the blog posting is to be a pre-existing tag or a custom tag, wherein the blog posting comprises program information about the media program useful to identify the media program. The company has filed a patent for said technology with the USPTO , reports BaltTech . The interesting part
    TechCrunch - Friday, August 28, 2009
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  • Oracle Wants To Be The Apple Of The Enterprise, But It Just Became IBM
    Oracle will be the only company that can engineer an integrated system - applications to disk - where all the pieces fit and work together so customers do not have to do it themselves. Our customers benefit as their systems integration costs go down while system performance, reliability and security go up Like Apple, Oracle wants to take away complexity for its customers and bundle the entire Larry Ellison has always wanted to be the Steve Jobs of the enterprise. With this morning’s announcement that Oracle will buy Sun Microsystems for $7.4
    TechCrunch - Monday, April 20, 2009
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  • IBM CoScripter: Automate Web Processes
    CoScripter is a Firefox plug-in created by IBM Research , with the aim of automating web processes. We recently spoke to Stefan Nusser, Senior Manager of User Systems and Experience Research at IBM Research, to find out more about CoScripter. We asked IBM's Stefan Nusser what kind of uses he forsees for CoScripter. CoScripter is described as a "system for recording, automating, and sharing processes performed in a web browser such as printing photos online, requesting a vacation hold for postal mail, or checking flight arrival times." quot; In effect it is a
    ReadWriteWeb - Tuesday, May 12, 2009
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  • The 2008 IBM Global CEO Study
    IBM just released the 2008 Global CEO Study . IBM has been conducting such studies every two years for the last several years by interviewing hundreds of CEO's around the world. Surpassing customer expectations: CEOs view increasingly demanding customers not as a threat, but as an opportunity to differentiate Four years ago, the 2004 study found that CEOs were emerging from the depressed business environment caused by the bursting of the dot com bubble , and were beginning to shift their priorities from cost cutting to driving profitable growth and strengthening overall financial performance.
    Irving Wladawsky-Berger - Monday, May 19, 2008
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  • IBM’s Steve Mills on RealTime
    few weeks ago, I traveled to Las Vegas to attend IBM's Information On Demand conference, and took the opportunity to sit down with Big Blue's Steve Mills, Senior Vice President and Group Executive of the IBM Software Group. In English that adds up to Steve being The Man at the helm of IBM's embrace of Web Services, with the software group accounting for one quarter of IBM's $100 billion business. As we prepare for our next RealTime CrunchUp on November 20th in San Francisco , we're seeing if anything an acceleration of the phenomenon known as RealTime. Startups, cloud
    TechCrunch - Saturday, November 7, 2009
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  • In Time For The Holiday Shopping Season, IBM Upgrades E-Commerce Software For Retailers
    Today, IBM is announcing a significant upgrade to WebSphere Commerce, Big Blue’s software platform framework for e-commerce. Retailers will also be able to deliver personalized brand campaigns, coupons and promotions to a customer’s mobile device through text messages or e-mail. IBM highlights emerging markets, like China and India, as optimal regions where advanced e-commerce mobile sites will be popular among consumers. Tis’ the season for holiday shopping and many of the tech giants are already staking their claim in the e-commerce industry. Google
    TechCrunch - Wednesday, November 11, 2009
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  • IBM CEO on Lessons & Opportunities in Internet of Things
    Earlier this month IBM CEO Sam Palmisano gave a speech in London, in which he discussed IBM's products and services in the Internet of Things . He also outlined what IBM sees as emerging opportunities for "smart systems" over the coming decade. It was a significant speech, given that IBM has been probably the leading large tech company promoting the Internet of Things up till now. When you consider that trillions of sensors will be deployed worldwide in the coming decade and the interest in Internet of Things from such high-ranking officials as China's Premier , IBM's use cases so far and its evolving strategy is definitely worth taking note of.
    ReadWriteWeb - Friday, January 22, 2010
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  • IBM Launches iNotes, a Gmail Competitor for Business
    Says Sean Poulley , an IBM executive overseeing the new service, "Google has shown itself to be weak. Those cost savings combined with the brand recognition of the IBM name will help iNotes quickly get in the game. IBM: iNotes Delivers More Than Cost Savings, it Offers Stability Looking for a more affordable and more stable hosted email service than Gmail? According to Lotus, that's exactly what their new hosted email system called iNotes can provide.
    ReadWriteWeb - Friday, October 2, 2009
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