Informal Learning Flow is a content hub started by Jay Cross that collects and organizes the best information on the web around informal learning. We hope this will help you find good stuff, learn and stay current.

2112 Articles match "customers","Information"

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5 Old-School Businesses That Rely On User-Generated Content
Media outlets have been drawing on material created by amateurs, consumers and customers for generations and repackaging it for your entertainment. Click and Clack (Tom and Ray) are two brothers from the very funny and very informative nationally syndicated NPR call-in show, "Car Talk." Technological innovations like mimeograph and photocopy machines allowed for faster, quicker reproduction of fanzines to a global audience You think the idea of user-generated content as a business model was invented in the Aughts? No way.
ReadWriteWeb - Thursday, March 18, 2010
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Got Budget? Virtualization as Poster Child for Less Meetings
NewScale has customers like McKesson and Charles Schwab and competitors like HP, IBM, Tivoli. The company has been growing its customer base and helping stable-state enterprises to leverage Service Management. Information Technology Infrastructure Library is tool set that has been given to IT managers to try to wrap standard language around IT service management. McKesson is a global health care leader that has 26 operating companies. The centrial IT group had the vision to automate "the last mile" of IT planning, the budget approval process.
ReadWriteWeb - Thursday, March 18, 2010
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XP Mode For Windows 7 Will Soon Run Without H/W Virtualization
As I was getting back up to speed on a few things, I found this on a site I frequently find little snippets of information not found elsewhere for days. It looks as though Microsoft really has been trying to improve the experience for may that don’t have the latest processors, with hardware virtualization features. Now it’s no longer an issue. So, this makes things easier for some, and makes me wonder how many needlings Microsoft got from those Intel customers who got processors without the support. This will be a great thing for the many that have Dell computers that were purchased without knowledge of the need, or perhaps without the realization that the cost difference was/is minimal. It will also make it possible for the many people who have faster dual core AMD Socket 939 processors to use the XP Mode ( which is perhaps more important, as these processors were fast before many others were, and will still work adequately with the level of virtualization provided by the XP Mode for Windows 7 ). [ instant fundas ] Good news for users stuck with a processor without hardware-level
Lockergnome Blog Network - Thursday, March 18, 2010
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  • Design Your Customers' Decisions
    Many executives assume their customers are more rational than they really are. For example, most leaders believe in enhancing the options given to customers, but increased choice can actually freeze decision-making by overwhelming the shopper . Yet, many firms have such a deep case of rationality-itis that they continue to treat their customers as if they were designed by Adam Smith. There is a vital lesson buried in the August 19, 2009 Jet Blue announcement that they were suspending sales of the $599.00 "All You Can Jet" promotion they'd debuted only seven days before.
    HarvardBusiness.org - Wednesday, August 26, 2009
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  • Want to Understand Your Customers? Go Pyscho.
    Customer research tends to be demographically-biased in its design. But it is time for us to go a little psycho on customers — psychographic, that is. So why is it that we so often look at detailed website usage or customer data along impersonal demographic dimensions like age and gender? Or consider what information When it comes to purchasing behavior, it is obvious that personalities matter. While useful, those characteristics don't describe attitudinal trends which may be more important — and need to be a critical complement to other data.
    HarvardBusiness.org - Thursday, May 28, 2009
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  • Your Customers Lead a Multi-Channel Life
    Instead of burdening the customer with all the functionality, he shifted the difficult steps to his company. I've done a fair bit of work in financial services, and one of the recurrent themes in my customer research is that people channel-hop — they receive monthly statements in the mail, they call a call center to get certain kinds of information or ask a support question, they go online to research more deeply and to engage in certain transactions, and they go to branch offices for yet other types of transactions. When George Eastman invented roll film and created the Kodak camera , his most lasting innovation was not a technology, but a business model.
    HarvardBusiness.org - Friday, April 24, 2009
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  • Customer Experience is Not about Coffee
    It was in trying to execute this process that I came across this striking example of what I suspect is someone's sincere attempt to improve the customer experience — gone very bad. The two individuals who normally sit in the enclosed offices in the back of the bank — the ones who have always helped me send wire transfers in the past — have now been reassigned to stand in the middle of the bank and chat with customers as they come in. I have been trying to send a wire transfer for over a week now. In the process, I've been asked dozens of times how my day is
    HarvardBusiness.org - Tuesday, August 4, 2009
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  • How Integrated Are Your Customer Experiences?
    When I attended Forrester's first Customer Experience Forum last month, I was struck by two themes that recurred through both the presentations on stage and the hallway conversations afterward. The first theme was the notion of delivering an integrated customer experience across channels : choreographing all of your customer touchpoints in a holistic way to create a total customer experience. Editor's note: This post is written by Peter's colleague at Adaptive Path, Jesse James Garrett. Sounds great, doesn't it?
    HarvardBusiness.org - Wednesday, July 15, 2009
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  • Balancing Customer Service and Satisfaction
    Trimming customer service costs while boosting customer satisfaction — and hence loyalty — is challenging in the best of times. When the economy starts recovering, they beef up investments in customer service to win back customers. Offshoring this service cut costs, but at the price of customer loyalty. During a downturn, performing this balancing act becomes both more difficult and more critical to achieve. Many companies don't even try.
    HarvardBusiness.org - Tuesday, March 17, 2009
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  • The Best Way to Understand Your Customers
    million customers. Forrester's 2008 Customer Experience Index suggests a reason. It's in difficult economic times that customer experience matters most -- you don't want to make it even easier for your customers to walk away because they've been so frustrated working with you. The key to delivering a great experience for is to have empathy for your customers . Recently, Sprint Nextel announced that in Q4 2008 , they lost 1.3 It's tempting to blame the recession, but then how do you explain AT&T Wireless gaining 2.1
    HarvardBusiness.org - Friday, March 6, 2009
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  • It's Not Who Your Customers Are, It's How They Behave
    Businesses cannot exist without customers, so it's sadly ironic that many, if not most, businesses, actually understand so little about them . As a company grows, a smaller and smaller percentage of the staff interacts with the customers . Meanwhile, back at headquarters fundamental decisions are made with extremely limited information about customers. Wow. I'm humbled by the commentary from my first post .
    HarvardBusiness.org - Wednesday, February 11, 2009
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  • Better Customer Service Through Transparency, Tribes, and Talent
    I confess that I have a warm spot in my heart for customer service operations. years when she and I were on the customer service phones at the Polaroid Corporation. As an old phone jockey, it is apparent to me that the world of customer service is transforming. When they can, firms let customers roll their own. It is probably because I met my wife of 29.5 If we look back at history, we can see that the central tendency of consumer businesses is to move more and more function to the end consumer and to provide them more visibility to the availability of the product
    HarvardBusiness.org - Tuesday, December 22, 2009
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  • Four Customer Experience Lessons from Target's ClearRx
    Among my favorite examples of great customer experience is Target's ClearRx pharmacy system . IT systems, particularly around CRM and point-of-sale, required significant upgrading to handle the personalized information shown on each bottle. I've seen numerous attempts at customer experience improvement fail because of a company's unwillingness to dig in and really do what it takes to deliver. Introduced 4 years ago, it provided a radical departure from the standard design of pill bottles, setting Target apart from their competition. ClearRx sports an excellent design, with
    HarvardBusiness.org - Monday, June 1, 2009
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