Informal Learning Flow is a content hub started by Jay Cross that collects and organizes the best information on the web around informal learning. We hope this will help you find good stuff, learn and stay current.

10 Articles match "customers","John Hagel"

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August Informal Learning Hot List
Defining the Big Shift - Edge Perspectives with John Hagel , August 2, 2009 How Can Tech Companies Make Customer Service Scale? , Informal Learning takes place in the context of work and life. Learnscaping — taking a systems view of learning in an organization — necessarily addresses a broad array of topics and disciplines. Hence, the articles
Informal Learning - Friday, August 28, 2009
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Leadership and Innovation in a Commoditized World
The old imperative might have been to lock up raw-material supplies, hoard critical technology, and lock-in customers. Someone else woos the customer to whom you want to sell, and, all the while, a bunch of really smart people are figuring out how to do what you do, but better. This commoditization is rooted in trade liberalization coupled with 'digitalization,' the ability to move information far and wide, quickly and cheaply, according to John Hagel, John Seely Brown, How do you make money making soda cans--not the branded soda inside, but the can? Then, reap
HarvardBusiness.org - Wednesday, August 12, 2009
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The Big Shift: from Scalable Efficiency to Scalable Learning
I have known John Seely Brown for many years and have served with him on several committees and boards.  John was Chief Scientist at Xerox and Director of its Palo Alto Research Center for almost twenty years.  In his website , he writes “Today, I’m Chief of Confusion , helping people ask the right questions, trying to make a difference through my work - speaking, writing, teaching.” I have indeed learned that John is always asking just the right questions, Since retiring from Xerox, he has continued to be very busy as a speaker, writer, member of the boards of several public and private companies and lots of other activities.  
Irving Wladawsky-Berger - Friday, July 24, 2009
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  • John Hagel Interview: Implications of the Shift Index for Enterprises
    John Hagel , perhaps best known for his book The Only Sustainable Edge , has been one of the leading strategic thinkers for decades. We asked John Hagel about this, and he told us his view that the shift in power to smaller companies, even to free-agent individuals, is a short-term trend and that bigger companies will return to dominance once they figure out how to operate in this new environment. asked John if he saw a Recently, as Co-Chair of the Deloitte Center for the Edge , he unveiled the Shift Index. This is a fascinating way to look at the economy and
    ReadWriteWeb - Thursday, July 9, 2009
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  • Four Ways to Spur Innovation at Your Company
    The dilemma was this: the product's full potential wouldn't become apparent until customers began using it and discovering what it could do. Yet customers might not adopt NetWeaver--which SAP was essentially giving away as part of its applications--until they could grasp its potential. Even NetWeaver's early adopters--typically among the most tech-savvy of its customers--were struggling with its basics. For the big German software company SAP, it was a classic chicken-and-egg dilemma. The year was 2003, and SAP was just releasing its new NetWeaver platform--a nifty piece
    HarvardBusiness.org - Wednesday, April 29, 2009
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  • The Case for Institutional Innovation
    Pull institutions seek to attract customers to them , rather than focusing on pushing messages out to broad audiences. Read additional posts from John Hagel III, John Seely Brown, and Lang Davison . ...Tags: The past belonged to push, but the future belongs to pull. That's an argument we've made before and in our most recent post, "Why Do Companies Exist?" --as well as more expansively in this Journal of Service Science article .
    HarvardBusiness.org - Wednesday, March 4, 2009
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  • Leadership and Innovation in a Commoditized World
    The old imperative might have been to lock up raw-material supplies, hoard critical technology, and lock-in customers. Someone else woos the customer to whom you want to sell, and, all the while, a bunch of really smart people are figuring out how to do what you do, but better. This commoditization is rooted in trade liberalization coupled with 'digitalization,' the ability to move information far and wide, quickly and cheaply, according to John Hagel, John Seely Brown, How do you make money making soda cans--not the branded soda inside, but the can? Then, reap
    HarvardBusiness.org - Wednesday, August 12, 2009
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  • Tomorrow's Talent Networks
    See John's perspectives on the report and on the mindsets that limit firms .) These networks allow management to expand the scope of the core operating processes of the firm - supply chain-, product innovation and commercialization-, and customer relationship management - well beyond the boundaries of the enterprise. Only when companies have embraced a truly end-to-end view of all the activities required to deliver value to the end customer can their employees participate in and benefit It might seem a peculiar time to talk about talent. Aren't most people these days
    HarvardBusiness.org - Wednesday, March 18, 2009
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  • August Informal Learning Hot List
    Defining the Big Shift - Edge Perspectives with John Hagel , August 2, 2009 How Can Tech Companies Make Customer Service Scale? , Informal Learning takes place in the context of work and life. Learnscaping — taking a systems view of learning in an organization — necessarily addresses a broad array of topics and disciplines. Hence, the articles
    Informal Learning - Friday, August 28, 2009
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  • So many thoughts, so little time
    Shift Happens Redux - Edge Perspectives with John Hagel , June 23, 2009 A Framework for Building Customer Experiences - HarvardBusiness.org , June 11, 2009 The top posts from sources selected for Informal Learning Flow in the first six months of 2009: Work on Stuff that Matters: First Principles - OReilly Radar , January 11, 2009
    Internet Time - Monday, July 6, 2009
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  • The Big Shift: from Scalable Efficiency to Scalable Learning
    I have known John Seely Brown for many years and have served with him on several committees and boards.  John was Chief Scientist at Xerox and Director of its Palo Alto Research Center for almost twenty years.  In his website , he writes “Today, I’m Chief of Confusion , helping people ask the right questions, trying to make a difference through my work - speaking, writing, teaching.” I have indeed learned that John is always asking just the right questions, Since retiring from Xerox, he has continued to be very busy as a speaker, writer, member of the boards of several public and private companies and lots of other activities.  
    Irving Wladawsky-Berger - Friday, July 24, 2009
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  • Strength of weak knowledge sources
    Searching for something edgy, I arrive at John Hagel’s site . John’s blogroll was to the left of the article I was reading. know, or know of, everyone there, but most of them aren’t among my incoming RSS feeds. * BGSL - Umair Haque * Chris Anderson - The Long Tail * Confused of Calcutta - JP Rangaswami * Creativity Exchange - Richard Florida * John Battelle’s Searchblog * Joho the Blog * Lawrence Lessig * Loosely Coupled weblog The strength of weak ties explains that you never find your new job through your friends; you find it through their friends.
    Internet Time - Monday, April 21, 2008
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  • Slow and steady wins the erase?
    John Hagel and John Seely Brown have issued a new “Shift Index” report , which is way more facty and dataful than I can personally manage, but that many of you will find highly informative. 3. While firm performance has significantly deteriorated over this time period, total cash compensation for creative talent has increased substantially and consumers are wielding substantial power, suggesting that firm profitability is increasingly squeezed by talent and customers and that these other market participants have been much more effective in harnessing the
    Joho the Blog - Monday, July 13, 2009
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