|
|
|
|
Informal Learning Flow is a content hub started by Jay Cross that collects and organizes the best information on the web around informal learning. We hope this will help you find good stuff, learn and stay current. |
115 Articles match "customers","supply chain"
|
The Latest from Informal Learning Flow
|
MORE
|
|
Putting Marketing on "ROIDs" Part 2: Responsibility Marketing
In a previous post I sketched the marketing "performance enhancers" that CEOs and CMOs say they need for the customer-centric future, summed up in the mnemonic "'ROIDS" (Responsibility marketing, Organizational leadership, Insights about customers, and Digital marketing). Since the notorious cases of abusive labor practices by Nike's Asian suppliers in the 1990s, the company has not only addressed the labor issue but has gone on to create an aggressive program of corporate responsibility and sustainable operations that aims to produce zero waste throughout the supply chain and
HarvardBusiness.org
- Tuesday, March 9, 2010
Counterfeits Of The Intel Core i7-920 Processor Being Shipped
Over the weekend it came to light that one of the major retailers on the Internet, accidentally shipped counterfeit Intel Core i7-920 processors to customers. have been a Newegg customer for years and have had no issues with any products I have received from the company. Intel has joined in the investigation as to what exactly happened and how these counterfeits made their way into the supply chain. Some web sites are claiming that the retailer, Newegg may, have knowly sent out the processors, but I for one totally disagree with that assumption. I
Lockergnome Blog Network
- Monday, March 8, 2010
Replicators, Innovators, and Bill Gates
But its CEO, Edward Fenster , developed a new business model under which his company installs solar panels on a customer’s house for little to no upfront cost and only charges for the power that customers use. He brought automation, supply-chain management, and professional business practices to the mundane process of carpet weaving and distribution in the desert state of Rajasthan, India. My last post triggered some interesting debates in the blogosphere about whether entrepreneurs were a product of nature or could be nurtured. It’s not black or white.
TechCrunch
- Saturday, March 6, 2010
|
-
|
The Best from Informal Learning Flow
|
MORE
|
-
Getting the Goods: The New Amazon/Zappos Supply Chain Story
Taking a closer look at the offline supply chain of each company indicates that there may be more to this deal. Some supply chain analysts believe that the two companies are actually radically different, but complimentary, and their union could help Amazon both change the way it relates to its customers and reach a whole new group of customers willing to pay more for a high-quality user experience. Amazon is a master of the supply Beloved online shoe retailer Zappos has announced it will become a wholly-owned subsidiary of Amazon in exchange for almost a billion dollars worth of Amazon stock.
ReadWriteWeb
- Wednesday, July 22, 2009
-
Supply Chain Risk: It's Time to Measure It
The recent Toyota brake pedal disaster is an example of a massive failure in product design magnified by supply chain lead time. When quality problems like this occur, supply chain lead time often determines the time required to resolve the problem. The cycle times in a vast global supply chain like that of Toyota further increase the problem.
Current cost estimates total at least two billion dollars , not including future lost sales from the damage to consumer confidence.
The supply chain is the lifeblood of the corporation; it determines the overall
HarvardBusiness.org
- Friday, February 5, 2010
-
Balancing Customer Service and Satisfaction
Trimming customer service costs while boosting customer satisfaction — and hence loyalty — is challenging in the best of times. When the economy starts recovering, they beef up investments in customer service to win back customers. Offshoring this service cut costs, but at the price of customer loyalty.
During a downturn, performing this balancing act becomes both more difficult and more critical to achieve.
Many companies don't even try.
HarvardBusiness.org
- Tuesday, March 17, 2009
-
-
Four Customer Experience Lessons from Target's ClearRx
Among my favorite examples of great customer experience is Target's ClearRx pharmacy system . The bottle needed to be redesigned and refined to work within what Target's supply chain could execute -- which meant things like removing the color-coding from the label (color printers are too expensive to have in every pharmacy) and instead go with the colored rings. I've seen numerous attempts at customer experience improvement fail because of a company's unwillingness to dig Introduced 4 years ago, it provided a radical departure from the standard design of pill bottles, setting Target apart from their competition.
HarvardBusiness.org
- Monday, June 1, 2009
-
Panjiva Serves Up Vital Data On the Global Supply Chain
Customs, Panjiva has become a clearing house for the information on suppliers that enterprises crave. Now, searching customs data may not be the life of excitement and adventure you envisioned, but Panjiva doesn't just have valuable data for the enterprise.
Customs Office.
By building structure around a glut of data from U.S. Launched in 2006 without much fanfare, Panjiva has acquired some traction.
ReadWriteWeb
- Thursday, June 4, 2009
-
Ten Aspects of Web 2.0 Strategy That Every CTO and CIO Should Know
However, the ideas have had staying power and have also largely been validated; there are now fundamentally different and very powerful new models for engaging with customers, designing our products, and applying technology in general to our business that are proven and have growing bodies of knowledge. Instead the discussion should be focused more around strategies such as harnessing millions of customers over the network to co-create products through peer production, engaging in mass customer self-service, customer communities , and open supply chains to thousands of ad hoc partners
-
-
Five Challenges Social Media Will Bring to Business
Marketing, PR, communications--even supply chain and any function that deals with employees. Organizations have the potential to benefit from embracing customers and employees in new ways, but will have to manage it intelligently and with purpose.
Customer service in particular comes to mind.
A recent survey conducted by Proofpoint found that 8% of companies had terminated employees due to social media usage (common causes including sharing sensitive information on a network). And while the statistic seems significant, it only underscores one of several upcoming
HarvardBusiness.org
- Friday, August 14, 2009
-
The Trillion-Dollar Market
While much of it moves up and down the supply chains, the first source is customers. The money that matters most is what customers spend on goods and services.
Where is there more money to be made — in helping supply find demand or in helphing demand find supply? Substitute “drive” Forget financial markets for a minute, and think about the directions money moves in retail markets. Now here’s the question.
Doc Searls Weblog
- Saturday, July 4, 2009
-
Tomorrow's Talent Networks
Global process networks -- in which large numbers of highly specialized participants work together across multiple steps of a core operating process, such as a supply chain -- demonstrate the potential of these more scalable pull platforms. These networks allow management to expand the scope of the core operating processes of the firm - supply chain-, product innovation and commercialization-, and customer relationship management - well beyond the boundaries of the enterprise. It might seem a peculiar time to talk about talent. Aren't most people these days happy
HarvardBusiness.org
- Wednesday, March 18, 2009
-
-
Google, WalMart, and MyBarackObama.com: The Power of the Real Time Enterprise
get frustrated when I see people highlighting use of social media--blogging, wikis, twitter, customer feedback systems like Dell IdeaStorm or MyStarbucksIdea --as if they were exemplars of what has come to be called "Enterprise 2.0."
As WalMart built a supply chain in which goods are automatically re-ordered as they go out the door, with algorithms based on rate of sale controlling the reorders. What do Google, WalMart, and MyBarackObama.com have in common, besides their extraordinary success? They are organizations that are infused with IT in such a way that it leads
OReilly Radar
- Saturday, December 27, 2008
|
|
|